Shipping and Return Policies
We understand that guitar strings do break, wear out, lose their tone, so on. But if the strings are defective please read on. Vid Guitars will offer a full refund (less shipping & handling) for any defective item purchased from Vid Guitars within 30 days of purchase. The key word here being defective. Used merchandise cannot be returned. Please note that all warranty claims are handled directly by the products manufacturer. Any other non string products must be in resalable condition to warrant a refund. All strings and related merchandise being returned must be shipped via USPS to:
4250 Downing SE
Grand Rapids, MI 49546
Please email Vid Guitars first to receive authorization or if you have any questions.
Shipping and Handling
Domestic orders (lower 48 states) only; no international or Canadian orders will be accepted.
US Postal Service First Class mail will be the normal method of delivery. UPS ground will be used for heavier and/or larger items. Depending on the location, USPS First Class mail is typically three to six business days for delivery. UPS ground is typically one to five business days.
A flat rate of $3.95 will be charged for shipping on any and all US Postal orders; UPS ground orders will be charged the going rate per the package weight and destination--please contact Vid Guitars prior to using this method for pricing estimates, just trying to save you some money!
Orders will be filled within one to two business days of acceptance of the order depending upon inventory. Vid guitars will contact the customer via email if there is a lack of product in stock or back order issue. Remember patience is a virtue.
Any and all string orders with a destination of Grand Rapids, Michigan will not be charged any shipping & handling fees through July 31, 2010. Subject to change—so go for it!
We have two methods of payment with Vid Guitars; through PayPal and mail order.
Visa and Master Card are accepted through the PayPal method.
Mail Order: Please feel free to download our Mail Order Form, print it and send it along with a personal check, money order or cashiers check to Vid Guitars. For clearing reasons, mail orders will take from seven to ten business days to process via the customers bank. Any questions on inventory please contact Vid Guitars since the inventory system is reserved for online orders. We don’t want to slow down your order for lack of inventory and neither do you!
Michigan residents pay an additional 6% sales tax.
Prices and Policies are subject to change without notice.
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